Assistant Community Manager Apartment Homes- Netherley Park

Assistant Community Manager

Full Time • Apartment Homes- Netherley Park
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
The Position:
The Assistant Community Manager will assist in overseeing day-to-day operations at the community alongside the Community Manager. As an Assistant Community Manager, you will be front-and-center to assist the Leasing team with marketing and resident relations, with a focus on keeping financial records accurate and managing business operations. You are also ready and willing to assist your Leasing team with showing apartments, provide resident service support, participate in resident retention efforts, and organize and participate in community events.

You will be responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. Strong financial acumen is essential in this role, including the ability to review and prepare financial reports, manage budgets, and handle delinquencies and collections professionally and in accordance with company policies. The Community Manager is your direct leader, and you will fill in when needed to ensure that your team is motivated, having fun, and keeping the residents as happy as can be!

Responsibilities:

  • Maintaining the office and resident files with integrity in a confident and secure manner.

  • Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property.

  • Keep current on the businesses and retail nearby, hiring trends, new construction, and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property.

  • Taking on leasing responsibilities including leasing apartments when needed.

  • Assessing move-out condition of apartments and having a final account statement sent with the final disposition.

  • Inspecting make-ready apartments prior to move-in.

  • Promptly attending to resident comments and/or complaints with a smile and solution-focused approach. Ensuring that all team members are friendly, open, and available to the residents and co-workers while discouraging non-fraternization.

  • Implements effective resident retention programs, such as move-in and service follow-up.

  • Maintain excellent resident relations and the ability to respond to resident concerns to avoid escalation of the problem.

  • Managing and monitoring all rental collections, addressing delinquencies, and enforcing rent collection policy. Ability to take a proactive approach to reduce outstanding balances.

  • Making daily deposits and reconciling accounts monthly.

  • Responsible for processing invoices alongside the Community Manager.

  • Safeguarding and assuring all monies received on the property are properly deposited and entered into the system timely.

  • Monitor renewals. Distribute and follow up on renewal notices.

  • Produce monthly reports for the Community Manager.

  • Assist in preparing financial documentation and reports to ensure the accuracy of community performance metrics.

  • Immediately inform and refer any liability claim, legal complaint, or other violation to the Community Manager, Regional leadership, and corporate office.

  • Always maintain a professional appearance and attitude.

  • Some responsibilities and duties may not be specifically addressed within this job description.

Axia Core Values
  • Driven for Greatness – We set the bar high and work smart to exceed it.
  • People First – We treat every resident and team member with care and respect.
  • Better Together – We win through trust, collaboration, and shared commitment.
  • Aim Higher – We continuously improve and push for what’s possible.
  • All In – We bring energy, passion, and full commitment to our residents and team!
 




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